Welcome to a captivating interview piece with Vicky Dornbush, a versatile professional with an extensive background in accounting, higher education, computer systems, and software. Vicky's expertise spans over 25 illustrious years, during which she made significant strides in the realm of healthcare electronic medical projects. Her career is embellished with numerous successful endeavors, including saving a hospital $2 million via instituting appropriate procedures. In this interview, Vicky unravels her journey, motivations, areas of proficiency, the emerging trends in her industry, and recounts an impactful project that left an indelible mark on her professional journey. This is a conversation that promises to be both enlightening and instructive. Please, join us.
I have skill sets as an accountant, higher education teacher, and computer systems and software specialist. For the last 25 years, I have worked on healthcare electronic medical projects, from business planning to implementation. I specialize in working with diverse teams, which include analysts, clinical providers, and executives. In practices where providers struggle with software and billing, I provide necessary assistance through the process including training, workflows, and policy development. I also share strategies on how to ward off Department of Justice audits, and have previously saved a hospital $2 million thanks to the proper procedures being in place.
My skills range from being an accountant to a higher education teacher, and includes implementing computer systems along with Electronic Medical Records software. The crux of my work revolves around sharing knowledge and lessons learned from various medical organizations across the country. I have worked at large medical groups with a diverse staff including social workers, and understand how their roles vary within each state-specific organization. At the beginning of my career, I owned a billing service and implemented office systems to aid the practice in receiving correct payments. I also advised on what the practices needed to be aware of regarding different billing procedures.
I am equipped to advise on situations involving organizational behavior in the workplace, as it impacts teams, management, and leaders. Understanding the expectations, along with defining good performance standards, is vital. I focus on concrete, measurable outcomes, asking for bottom-line results. I provide support, direction, troubleshooting, and guidance. Additionally, I develop training programs tailored to users' needs as opposed to generic system introductions that don't meet the end user's needs.
A significant trend on the horizon pertains to storing patient information and medical software on cloud-based systems. This can be beneficial for security, but financially burdensome due to the costs associated with the transition. This paradigm shift presents the challenge of keeping small electronic medical records and patient information safe from hackers.
The most impactful project I have undertaken involved uniting medical staff, social workers, mental health specialists, along with a mom and baby clinic, and groups focusing on homework and sports activities. As part of a project with the Adolescent Health Clinic in New York City, we collected data on children aged 12 to 17 who were unwilling to share information with their parents due to abuse – some of which was from doctors, nurses, and other staff. We were able to utilize an existing grant for billing, thereby not burdening the parent or parents. A significant challenge included finding a method to deliver information to the state without divulging any names without permission. This is an experience I will never forget.
In conclusion, the diversified yet specialized skill set Vicky Dornbush possesses, drawn from her cumulative experiences as an accountant, a Higher Education teacher, and a veteran of implementing computer systems and software, places her in a unique position to be a highly effective advisor. With over 25 years of experience in steering Healthcare Electronic Medical projects from business plan to implementation, she has showcased her innate ability to work seamlessly with all strata of teams - from an analyst to clinical providers and even to executives.
Her expertise extends beyond just the technical aspects. She has demonstrated a deep understanding of the hands-on complexities healthcare providers face with software and billing systems, providing vital assistance in formulating effective training, workflows, and policies to increase adoption and effectiveness. Notably, her proactiveness in implementing the right procedures mitigated a 2 million dollar DOJ audit risk for an organization, a testimony to her forward-thinking and problem-solving acumen.
Through her accomplishments, it is evident that Vicky Dornbush can provide valuable insights and solutions that drive profitability and efficiency. She is indeed an excellent candidate to advise businesses on AdvisoryCloud. With her wealth of knowledge and extensive experience, she is perfect to provide sage advice, targeted solutions, and guidance needed to achieve your organization's goals."
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